Refund policy
At Pawluna.space, customer satisfaction is our priority. We strive to provide high-quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Not show signs of wear, damage, or alteration
- Include proof of purchase
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Products damaged through misuse or improper care
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Once reviewed, we will arrange a replacement or refund when applicable.
Refund Process
After we receive and inspect your return, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original payment method.
Please allow 5-10 business days for the refund to appear in your account depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or a damaged shipment.
Original shipping charges are non-refundable.
Exchanges
We currently offer replacements for defective or damaged items. If you need a different product, we recommend placing a new order.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Pawluna.space
Email: support@pawluna.space
Phone: +1 604 839-7246
Address: 4096 Commercial St, Vancouver, BC, V5N 4G3, Canada